LightWork AI + MRI Software: the integration that answers every enquiry

It's 8pm on a Sunday. A prospect finds one of your listings, calls, gets voicemail, and moves to the next agency on the portal. By Monday the enquiry is cold and no one on your team ever knew it existed. Multiply that across every evening and weekend and it is one of the largest silent costs in a lettings or sales operation.

We built our MRI Software integration around closing exactly that gap: property management automation that meets agencies inside the system they already trust, and make sure every enquiry gets answered without asking anyone to change how they work.

Felicity is an AI agent for your front line. She does the job a missed call or an overnight voicemail can't: answering every enquiry across lettings, sales and market appraisals the moment it lands, qualifying the prospect, and booking the viewing, then writing all of it back into MRI so your records keep themselves current.

What MRI Software brings

MRI is one of the most established property management platforms in the UK and Ireland, used across residential and commercial portfolios to hold property data, tenancy records and financials in one place. For the agencies that run on it, it is the operational backbone they have built the business around.

Two things about MRI matter for this partnership. First, its standing: MRI is one of the leading property CRMs on the market, and it runs the day-to-day for agencies across the sector. Second, its approach to integration. MRI supports a best-of-breed strategy, which means specialist tools can plug into the core platform instead of replacing it. That is exactly the kind of ecosystem Felicity is built to work in.

How the LightWork x MRI integration works

Think of MRI as the record of everything happening across your portfolio, and Felicity as the team member who picks up every enquiry the moment it lands, at any hour.

When a prospect calls, emails or messages, Felicity answers. She handles enquiries across lettings, sales and market appraisals, qualifies the prospect against your criteria, scores the lead, and books the viewing. Then she writes that activity straight back into MRI, so your records reflect it without anyone copying details between systems.

That two-way link is the point. Felicity reads live portfolio data from MRI and updates it as she works, so there is no second database to reconcile and no manual bridging between tools. Your leasing pipeline and your property management data stay in step, and your team keeps one source of truth.

She is also built to fit each agency out of the box. You set her tone, her qualifying questions, your lead scoring, and which agents cover which branch, so she works the way your team already does rather than forcing a new process on them.

What Felicity delivers on the front line

This is not theory. This year, across our client agencies:

88% of calls resolved without a human stepping in. Nearly nine in ten calls are handled start to finish by Felicity. Your team is not pulled off other work to answer the phone, and nothing sits in a queue waiting for someone to be free.

91% of prospects qualified automatically. Felicity asks the questions your team would ask, chases the missing details, and hands back a complete profile ready to book. More than nine in ten prospects are qualified without anyone lifting a finger.

Four in ten enquiries arrive after the office has closed. Around 40% of enquiries land between 5pm and 9am. That is the evening and weekend gap, the enquiries that used to sit in a Monday-morning queue, now answered overnight instead of lost.

Take on more without hiring more. Because Felicity handles the repetitive front-line work, your existing team can absorb more enquiries, more properties and more branches without you adding headcount to keep pace. Growth stops being a staffing question and the people you have move onto the work that actually needs them.

The MRI integration is what brings that capability inside the system you already run, so those results land against your live MRI data rather than in a separate tool.

Why we partnered with MRI

MRI is trusted across the UK and Ireland's residential sector, and among the agencies running it are residential teams who would get real value from Felicity.

We would rather meet teams where they are than ask them to tear out the systems they depend on. If you are already on MRI, better front-line performance should not come at the cost of a painful migration. Building the partnership this way gives operators a more modern leasing setup on top of the operational core they already trust.

MRI is a highly respected PMS that is trusted within the UK residential market, and we're proud to be building inside that ecosystem. Partnering with MRI lets us bring our technology directly into the systems teams already rely on, so they can start seeing value faster without changing the way they work.

Leonard Charlton, Co-Founder, LightWork AI

Our clients are always looking for practical ways to improve efficiency without adding more complexity. Partnering with LightWork AI allows us to deliver exactly that; automation that fits into their existing workflows and helps teams move faster, reduce risk, and focus on higher-value work.

Trevor Youens, Senior Director for Partnerships, MRI Software

MRI Software integration: common questions