Guides

LightWork AI + MRI Software: the integration that answers every enquiry

We've partnered with MRI Software so Felicity can answer every lettings, sales and market appraisal enquiry inside the CRM your team already runs on, qualify the prospect, book the viewing and write it all back to MRI. No new system, no second database to keep in step.

Company Updates

Felicity named Residential Property Management Innovation of the Year

Our AI agent has won at the 2026 PropTech Breakthrough Awards. Here is what it means, and what Felicity does for residential agencies.

Guides

7 Ways AI Qualifies Lettings Leads Faster in 2026

This guide covers how AI qualifies sales and lettings leads for your team, automatically, around the clock.

Guides

How much is the phone costing your branch?

Free savings calculator for estate and letting agents, and how Felicity answers and captures every enquiry. So teams arrive to outcomes, not admin.

Guides

AI won't replace letting and estate agents. It'll change what the job actually is.

There's a quiet worry in agencies right now: if AI can answer the phone and book the viewing, what's left for the agent? It's the wrong question. The admin is going. The agent isn't.

Guides

AI Receptionist for Estate & Letting Agents: 2026 Guide

Every call, email and message hits your front desk first, and for most agencies it goes dark at 5pm. The agent who answers first wins the instruction. Here is what an AI front desk handles on its own, and what it leaves to your team.

Guides

Missed Calls Are Costing UK Letting Agents £119 Million a Year

UK letting agents lose an estimated £119 million a year to missed calls. Around half of all enquiries arrive outside office hours, and 85% of callers who don't get through never try again. Here's what that's actually costing you and how agencies are closing the gap.

News and Insights

She's part of the team now': how one agency hired an AI receptionist

Joanne Wright was sceptical about handing part of her business operations over to AI. Four weeks later, Felicity was answering every enquiry, qualifying leads overnight, and fielding calls at 2am. This is what happened when a 400-property agency let AI handle the front door.

News and Insights

Information Sheet Deadline Lands: UK Rental Market Update (28 May 2026)

The Information Sheet deadline lands on Sunday with fines up to £7,000. Plus fresh ONS data shows rents ticking up, more homes are leaving the PRS, and Rightmove records its highest-ever proportion of rental price cuts.

Guides

Your Tenants' Data and AI: What Agents Should Be Asking

AI is handling more tenant data than ever, but most agencies never ask how that data is protected. Here's what to look for before you sign.

5 Best Proptech Tools for UK Estate Agents and Property Managers (2026)

Here are five of the best tools UK estate agents and property managers should be using in 2026, what each one does, and where it fits.

Guides

Lead Response Time in Property: Why the First Five Minutes Win the Instruction

Lead response time is one of the biggest, most fixable problems in UK property. Research shows agents who respond within five minutes are 100x more likely to convert. Here's what the data says, and how the best agencies are closing the gap.

News and Insights

It's a balancing Act: UK Rental Market Update (7 May 2026)

The Renters' Rights Act is live, the Information Sheet deadline is ticking, and rent inflation just hit its lowest point in four years. Here's what operators need to act on this week.

News and Insights

LightWork AI Newsletter: The April Edit

LightWork AI's Felicity has been busy this month, and she's started picking up the phone. Here's what's new, where you can see us in June, and what's been shaping the rental market. What We've Been Building Felicity answers

News and Insights

LightWork AI Integrates with Street.co.uk: Here’s What It Means for Your Agency

AI and automation are no longer a future possibility. For property teams across the UK, AI is already taking on the operational, repetitive work that consumes their day. And there's a moment when agents realise how much time they could be saving with AI integrated directly into their

News and Insights

One Week Out: UK Rental Market Update (23 April 2026)

Now one week until the Renters' Rights Act takes effect. Rent growth slows to 3.4%, buy-to-let rates post their biggest jump since the mini-Budget, and 220,000 landlords are heading for the exit.

News and Insights

The Compliance Countdown: UK Rental Market Update (9 April 2026)

22 days to the Renters' Rights Act. This week's update covers what letting agents need to action now: the Information Sheet obligation, the end of renewal fees, rental bidding rules, and why the agencies with operational systems will win what comes next.

Guides

The Renters' Rights Act's new Information Sheet, explained

The Renters' Rights Act 2025 requires landlords to serve a new government information sheet on every existing tenant by 31 May 2026. Fines for non-compliance reach £7,000 per breach. This guide covers what's required, who it applies to, and how to stay compliant.

News and Insights

The LightWork AI Newsletter: March Edition

Five weeks until the Renters' Rights Act. Here's a rundown of what you need to know, and what we've been building at LightWork AI.

News and Insights Featured

Now live in Alto: the AI that answers your phones while you work

We're now live on the Alto Marketplace. Alto users can now connect Felicity, our AI agent, directly to their Alto account. Felicity automates the workflows that consume the most time in property management, with a live two-way sync that keeps everything in Alto, automatically.

News and Insights

Six Weeks to Go: UK Rental Market Update (26 March 2026)

If you manage existing tenancies in England and haven't yet downloaded the government's new information sheet, you have until 31 May to serve it on every tenant or face a fine of up to £7,000. That's one of three compliance deadlines converging on PRS professionals right now.

Guides

How LightWork AI Is Driving Operational Efficiency in Residential Property Management

AI is already changing how residential property portfolios are operated. From tenant communications to start to finish maintenance workflow automation. LightWork AI automates the work that slows teams down, so property managers can focus on relationship-building and growth.

Guides

Going Digital: The Role of Technology in Property Reporting

Spreadsheets can’t keep up. As compliance rules tighten and portfolios expand, property managers are embracing smarter technology to drive productivity across their business.

Guides

The thousands a year a manual front desk quietly costs your agency

Managing residential portfolios manually in 2026 carries risks most agencies haven't fully accounted for. This article breaks down where the losses occur and what a more efficient approach looks like.

Guides

Property Licensing in the UK: What Landlords & Letting Agents Need To Know

Property licensing has expanded far beyond mandatory HMO requirements. With 49 new schemes launched in 2025 and more confirmed for 2026, letting agents and property managers face growing exposure. This guide covers the three licence types, the cost of non-compliance, and how to stay ahead.