Felicity named Residential Property Management Innovation of the Year

We are proud to share that Felicity has been named Residential Property Management Innovation of the Year at the 2026 PropTech Breakthrough Awards, an independent programme that reviews thousands of nominations each year to recognise the standout products in property technology.

We built LightWork because we kept seeing the same thing in residential agencies: business lost in the gaps. The call missed while a negotiator is out on a viewing. The maintenance email left unread overnight. The enquiry that goes cold before anyone can reply. Those gaps are expensive, and they are hard to close by hiring alone.

Felicity is our AI agent for residential agencies. She answers calls and emails across lettings, sales, market appraisals and maintenance, books viewings and triages repairs automatically, so every enquiry gets a fast, consistent response. She also fits each agency out of the box: you can tailor her tone, qualifying questions, lead scoring, maintenance urgency prioritisation and the agents assigned per branch, so she works the way your business already does from day one.

Under the surface she handles routine lettings, sales and maintenance conversations end to end, and escalates only the complex or sensitive cases to your team. Across phone, email and text, she now resolves more than 90% of the enquiries she handles, either on her own or through a planned handoff to a person. Every interaction is scored and prioritised as it happens, from lead quality to maintenance urgency, so your branch managers can see which enquiries are hottest and which repairs need attention first.

This recognition means a lot to us. Being judged by an independent panel, against thousands of nominations, tells us we are solving a problem the industry genuinely feels. Thank you to our team building Felicity, and to the agencies putting her to work every day.