AI that works inside Alto. Meet Felicity.
We're now live on the Alto Marketplace. Alto users can now connect Felicity, our AI agent, directly to their Alto account. Felicity automates the workflows that consume the most time in property management, with a live two-way sync that keeps everything in Alto, automatically.
LightWork AI are officially live on the Alto Marketplace. Alto users can now connect Felicity, our AI agent for residential lettings, directly to their Alto account and start automating the workflows that consume the most time in property management.
Alto is one of the most widely used lettings CRM in the UK, trusted by over 6,000 agencies and 35,000 property professionals every day. Bringing Felicity into that ecosystem means the agencies that already rely on Alto for their core operations can now add agentic AI without changing their systems or managing data in two different places.
With the Renters' Rights Act taking effect on 1 May 2026, the operational and compliance pressures on lettings teams have never been higher. This integration is designed to help Alto agencies absorb that pressure, not be overwhelmed by it.
What is the LightWork AI and Alto integration?
LightWork AI's agentic AI is built specifically for UK residential property management. Our AI agent, Felicity, works 24/7 across phone, email, SMS, and web chat. She handles the high-volume, time-critical tasks that keep lettings teams stretched: maintenance triage, tenant communication, viewing management, rent arrears chasing, and compliance tracking.
Alto is one of the UK's leading estate agency CRMs, covering sales, lettings, and property management for agencies of all sizes. The Alto Marketplace allows agencies to connect best-in-class proptech tools directly to their Alto accounts.
The integration creates a live two-way sync between Felicity and Alto. Everything Felicity handles, every maintenance job logged, viewing booked, and compliance flag raised, writes automatically to the correct property file in Alto. The team sees a complete, up-to-date record at all times. Nothing sits in a separate system waiting to be manually transferred.
What Felicity handles inside Alto
Maintenance triage and coordination
Tenants report issues directly to Felicity via any channel, in any of 200+ languages, at any time of day. Felicity logs the issue, assesses urgency, coordinates the right contractor, confirms access with the tenant, and provides real-time updates throughout the process. Every step is recorded in Alto automatically, giving the property manager a full audit trail without lifting a finger.
Up to 90% of maintenance workflows can be resolved by Felicity without human involvement. For the cases that need agent judgment, Felicity escalates with full context already documented.
Viewing management and lead qualification
Inbound enquiries are handled instantly. Felicity qualifies prospects, books and confirms viewings, and captures all lead data in Alto. Agents are notified about the viewings that need their attention, not buried in enquiries that Felicity has already managed.
Rent arrears chasing
Felicity monitors payment status and sends structured, timely reminders. The process runs consistently, without the team having to manually track each case or remember who was chased last week.
Compliance tracking and renewals
Gas safety certificates, EPCs, electrical reports, and all other scheduled compliance requirements are tracked against each property. Felicity flags upcoming renewals before they lapse and maintains a full compliance calendar with audit-ready records. For agencies preparing for the documentation demands of the Renters' Rights Act, this matters more than ever.
What this means for Alto agencies right now
The Renters' Rights Act comes into force on 1 May 2026. Possession claims require flawless documentation, and a single missing certificate or incorrectly served notice can invalidate the process entirely.
For lettings agencies, the compliance burden is not abstract. It lands on individual property managers who are already stretched. Agencies running on manual processes will feel that acutely over the coming months. Agencies running Felicity through Alto will have every interaction logged, every certificate tracked, and every audit trail built automatically, inside the system they already use.
Beyond compliance, the operational case is straightforward. Staff shortages across the sector are well-documented. Response times are increasingly the difference between winning and losing an instruction. Felicity responds to tenant enquiries and maintenance reports instantly, 24 hours a day, across every channel. Your team gets their time back to focus on the work that actually grows the business.
How to get started
The integration is available now through the Alto Marketplace.
If you are an Alto user, visit altosoftware.co.uk/integrations/lightwork-ai to activate the integration and see how Felicity connects to your account.
If you are not yet using LightWork AI, book a demo at lightwork.co to see Felicity in action alongside your current Alto setup.
Frequently asked questions - FAQs
Do I need to move away from Alto to use LightWork AI?
No. We built Felicity to work alongside your existing CRM, not replace it. Felicity connects to Alto via a live two-way API sync, meaning your Alto account remains your single source of truth. Everything Felicity handles is written back automatically.
What types of agency will benefit most?
Any agency managing a residential lettings portfolio. The integration with Alto is particularly valuable for agencies with stretched teams, high maintenance volumes, or compliance-heavy portfolios, and for any agency preparing for the operational demands of the Renters' Rights Act.
How does Felicity handle maintenance calls outside office hours?
Felicity operates 24/7 across phone, email, SMS, and web chat. Tenant enquiries and maintenance reports are handled instantly at any time of day, with all information logged to Alto in real time. Emergency issues are escalated appropriately, with full context already documented.
Does the integration require any technical setup?
No technical expertise is required. Our team guide you through the whole set up. Reach out to us or apply through the Alto Marketplace for more information. Once connected, Felicity accesses your portfolio data in Alto and begins handling workflows from day one.
What compliance documentation does Felicity maintain?
Felicity tracks gas safety certificates, EPCs, electrical installation condition reports, and other scheduled renewals. She flags upcoming expiry dates, sends renewal reminders, and maintains a full audit trail for each property.
The Alto integration is available now. Book a demo at lightwork.co to see how Felicity works inside your Alto account, or activate the integration directly via the Alto Marketplace.